Welcome to the Doyoor Help Centre. We understand that you may have questions or concerns while using our platform, so we've compiled a list of frequently asked questions to help you get the information you need.
General :
What is Doyoor?
Doyoor is a platform that connects travelers with handpicked properties for rent in Morocco. Our goal is to make your travel and accommodation experience as seamless and enjoyable as possible.
How does Doyoor work?
Doyoor is easy to use. Simply search for a property in the city of your choice, filter your search results based on your preferences, and book your stay directly through our platform. Our team is available 24/7 to assist you with any questions or concerns.
How do I book a property on Doyoor?
To book a property on Doyoor, follow these steps:
- Search for a property in the city of your choice.
- Filter your search results based on your preferences.
- Select the property you would like to book.
- Review the details of your reservation and complete the booking process.
How do I cancel my reservation on Doyoor?
To cancel your reservation on Doyoor, please refer to our Cancellation Policy. If you need further assistance, our Customer Service team is available 24/7 to assist you.
How do I contact Doyoor?
You can contact Doyoor through our Contact Us page, where you can send us an email, or through our Alert 24/7 page, where you can submit a request for assistance. Our team is available 24/7 to assist you with any questions or concerns.
Payments and Security
What payment methods are accepted on Doyoor?
Doyoor accepts a variety of payment methods, including credit and debit cards.
Is it safe to make a payment on Doyoor?
Yes, it is safe to make a payment on Doyoor. Our platform is built on cutting-edge technology that ensures the security and reliability of your personal and financial information.
How do I know if my payment has been processed?
You will receive a confirmation email from Doyoor once your payment has been processed. If you have any questions or concerns about your payment, our Customer Service team is available 24/7 to assist you.
Reservations
How do I check in to my property on Doyoor?
Check-in information will be provided to you in your reservation confirmation email. If you need further assistance, our Customer Service team is available 24/7 to assist you.
How do I check out of my property on Doyoor?
Check-out information will be provided to you in your reservation confirmation email. If you need further assistance, our Customer Service team is available 24/7 to assist you.
Can I extend my stay at my property on Doyoor?
To extend your stay at a property on Doyoor, please contact our Customer Service team, who will assist you in making arrangements.
COVID-19
What is Doyoor's policy on COVID-19?
At Doyoor, the health and safety of our customers is our top priority. We understand that the COVID-19 pandemic has affected travel plans and created uncertainty, and we want to do our part in providing you with the information you need to make informed decisions.
Here's what you need to know about how we're handling the situation:
Enhanced Cleaning: Our properties are being cleaned and disinfected with increased frequency and according to guidelines from health organizations. We want to ensure that your rental is as safe as possible.
Flexible Cancellation Policy: We understand that circumstances may change, and we have implemented a more flexible cancellation policy to give you peace of mind. You can find more information about our cancellation policy on the "Cancellation" page.
Travel Advisories: We advise all our customers to follow the guidance and regulations of their local authorities and to check for any travel restrictions or advisories before booking a rental.
Contact Us: If you have any questions or concerns about your upcoming trip, please don't hesitate to contact us. Our team is available 24/7 to assist you.
We will continue to monitor the situation closely and will update our policy as necessary. We hope that this information helps to alleviate any concerns you may have about your upcoming trip, and we look forward to welcoming you to one of our properties
soon.
